Introducing EMMA – Our New Phone Assistant 
We're always looking for ways to improve your experience at our surgery. That's why we are going to be introducing EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries.
What does this mean for you?
When you call the surgery, EMMA will answer straight away – no engaged tone, no hold music. Simply tell her what you need, and she'll help with appointment requests, prescription queries, and more.
We know how frustrating it can be to wait on the phone, especially when you're unwell or worried. EMMA ensures every call is answered instantly, so you're never left waiting.
Will I still be able to speak to a person?
Absolutely. Our reception team isn't going anywhere. If you need to speak to someone directly, just let EMMA know and she'll connect you. EMMA is here to support our team, not replace them.
Yes. EMMA has been designed specifically for the NHS and meets strict clinical safety standards. Your information is handled securely, and our clinical team reviews anything that needs their attention.
Contact us online
Contact your doctor online with AccuRx.
You can contact us online during our core hours (Monday to Friday, 8:00am–6:30pm) for:
- Non-urgent clinical requests
- Repeat prescription requests and medication queries
- Administrative requests
All requests will be reviewed and responded to within one working day.
*Please note: A response does not always mean an appointment. We will let you know what happens next — this may include triage, booking an appointment, signposting to another service, or providing advice.
Using AccuRx when the surgery is closed
If you require support when the surgery is closed (including weekends and bank holidays) you can still use the AccuRx service for self-help and pharmacy advice regarding your condition.
If you have a medical problem and you're not sure what to do, please use the 111 online service: NHS 111 online
As always for immediate emergencies, call 999.
You and your general practice
You and your general practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.