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Appointments

Appointment breakdown

Due to the COVID-19 (Coronavirus), all appointments with doctors will initially be by telephone. If the doctor then feels that a face-to-face consultation is required then they will arrange this with you.

Walk-in appointments

This service has currently been suspended however we offer a wide range of face to face appointments with our Clinical team however we do request that you submit an online consultation first so that this can be triaged and if appropriate you will be offered to attend the surgery for a face to face appointment.

Online Appointments

Unfortunately this service has currently been suspended due to Covid-19. Patient Services does not currently allow you to book appointments with GPs although you can still use it to order your repeat prescriptions.

Booked in advance appointments.

We offer a wide range of face to face appointments with our Clinical team however we do request that you submit an online consultation first so that this can be triaged and if appropriate you will be offered to attend the surgery for a face to face appointment.

On the day appointments

We offer a wide range of face to face appointments with our Clinical team however we do request that you submit an online consultation first so that this can be triaged and if appropriate you will be offered to attend the surgery for a face to face appointment.

 

Extended hours surgery (workers session)

This clinic is run each Tuesday, Wednesday and Thursday between 6:30pm – 7:30pm at Upper Wickham Lane. This is for patients who work late or in the City, and find it hard to attend our usual surgery times. Please note that these appointments are pre-booked only. We do not accept walk-ins during these times. Please note that these appointments are available once a Clinician has triaged your online consultation and pre-screened for covid symptoms.

BHNC Hub at Queen Mary’s Hospital and Erith Hospital

You can also book evening and weekend appointments at Queen Mary's Hospital or Erith Hospital's '8-8 GP Hub'. Please check with the receptionists that you have a 'Summary Care Record' (SCR) when booking an appointment at the GP Hub.

Please note: If you have 'Opted-Out' of a Summary Care Record the 8-8 GP Hub services will not be available to you.

For more information regarding the 8-8 GP Hubs please click here.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are bedbound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Lateness

Any patient who arrives for their appointment more than 10 minutes late may be asked to re-book their appointment. The doctor or nurse practitioner is under no obligation to see a patient who arrives late and it is at their discretion.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Alternatively you can leave a cancellation message on our telephone by selecting option 1, when leaving a message please state your name, the time and date of your appointment you wish to cancel.

To cancel 8-8 Hub Appointments when Bexley Group Practice is closed please call;

  • Queen Mary’s Hospital: 0208 269 4120
  • Erith Hospital: 01322 356150

Please note that an average of 20 Doctors appointments and 15 nurse appointments a week are wasted due to patients not attending a booked appointment. If you cannot keep your appointment please contact the surgery in plenty of time so that it can be offered to someone who needs it.

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