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Patient Confidentiality and Data Protection

Your medical records are held on computer and the practice is registered under the Data Protection Act. Access to medical records is available subject to legal limitations. You can request access to your medical record (there is a minimum charge of £10.00 in some circumstances). We ask you for personal information so that you can receive appropriate care and treatment. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

Zero Tolerance Policy

The doctors and staff work very hard to provide high quality care for our patients. They must be able to deliver this in a safe environment. A practice policy is in place: where a patient is abusive or uses violent behaviour, whether on the premises or externally, towards a member of the Primary Health Care Team, they will be removed from the practice list. Future medical treatment will be carried out by the Special Allocations Service.

Medical Records and Freedom Of Information

A notice fully explaining the use of patient information can be seen on the notice board in the waiting area. Steps are taken to ensure information for research or statistics does not identify patients.

The Freedom of Information Act 2000, obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.


The practice has a policy of identifying carers in the community and will endeavour to provide information and support to those categorised as such and undertake onward referral to Social Services where necessary.

Local Services, Let
Local Services, Let